Legal

Terms of Service

Effective Date: June 2026  ·  Governed by the laws of the State of Georgia

These Terms of Service ("Terms") govern your use of the Oracle Aura Holistic Co. website at oracleholisticco.com and your engagement with any services offered by Oracle Aura Holistic Co., operated by Shaquana Jones, RKT. By accessing our website or booking a service, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Section 1

Services Offered

Oracle Aura Holistic Co. provides holistic kinesiotherapy, therapeutic movement, Thai bodywork, herbal compress therapy, yoga, Tai Chi, breathwork, wellness education, and garden wellness consultations through the OraQinesis™ Method, as well as individual and group sessions offered in person and virtually.

Oracle Aura Holistic Co. also offers and intends to expand its offering of holistic wellness products, including herbal teas, loofah soaps, botanical balms, and other handcrafted wellness goods. All product sales are final unless the product is received damaged or defective.

All services are provided by Shaquana Jones, a Registered Kinesiotherapist (RKT). Oracle Aura Holistic Co. does not provide medical diagnosis, medical treatment, or mental health therapy. Our services are intended to complement, not replace, care provided by your physician or licensed healthcare team.

Section 2

Eligibility

You must be at least 18 years of age to book and receive services independently. Clients under the age of 18 may receive services only with the written consent of a parent or legal guardian, who must be present or reachable during sessions.

By booking a service, you represent that all information you provide — including health history and medical conditions — is accurate and complete to the best of your knowledge.

Section 3

Bookings & Appointments

All appointments are booked through our Acuity Scheduling system at oracleholisticco.com. A booking confirmation will be sent to your email address upon successful scheduling.

Session One of the OraQinesis™ program IS the comprehensive client intake — completed together, in person, during that session. There is no separate take-home form or pre-appointment deadline.

Oracle Aura Holistic Co. reserves the right to decline or discontinue services at any time if, in the practitioner's professional judgment, services are contraindicated or cannot be safely provided..

Section 4

Cancellation & No-Show Policy

  • Cancellations made 24 hours or more before the scheduled appointment: no charge. Session may be rescheduled.

  • Cancellations made less than 24 hours before the scheduled appointment: 100% of the session fee will be charged.

  • No-shows (failure to attend without prior notice): 100% of the session fee will be charged.

  • Oracle Aura Holistic Co. reserves the right to cancel or reschedule appointments due to illness, emergency, or other unforeseen circumstances. Clients will be notified and offered a reschedule at no charge.

Section 5

Payment & Refund Policy

  • Payment is due at the time of booking. We accept credit/debit cards, HSA cards, FSA cards, and other payment methods listed on our booking platform.

    Individual Sessions: Payment is collected in full at the time of booking. Refunds are not issued for completed sessions.

    OraQinesis™ Full Package:

    • Payment is due in full at the time of booking.

    • If a client does not continue after Session One or Two, no further sessions will be billed. Payments for completed sessions are non-refundable.

    • No refunds are issued after Session Three has been completed.

    • All four sessions must be completed within 90 days of the Session One date. Expired packages are non-refundable.

Section 6

Health Disclaimer & Scope of Practice

  • Oracle Aura Holistic Co. provides services within the scope of kinesiotherapy and holistic wellness education. Our services do not constitute the practice of medicine, physical therapy, occupational therapy, psychology, or any other licensed healthcare profession requiring a state license beyond our credentials.

    You acknowledge that participation in physical movement, bodywork, breathwork, and wellness activities carries inherent risks, including but not limited to muscle soreness, joint discomfort, dizziness, or emotional response. You participate voluntarily and assume responsibility for your own health and safety.

Section 7

Virtual Sessions & Telehealth

  • Virtual sessions are conducted via Zoom. By booking a virtual session, you confirm that you are in a safe, private environment and that you understand virtual services have limitations compared to in-person care.

    When you book a virtual session, your name and email address are shared with Zoom to generate and deliver your session link. Sessions are not recorded unless you are notified and asked for separate consent in advance.

    Technical difficulties on your end do not constitute grounds for a refund; however, if technical issues prevent the session from taking place due to our systems, you will be offered a reschedule at no charge.

Section 8

Phone Communications

  • Our publicly listed business phone number is a Google Voice number, managed through Google Voice. Calls and voicemails to this number are subject to Google's own privacy and security practices. We use this number for booking-related and general business communication only.

Section 9

Intellectual Property

  • The OraQinesis™ Method, all session frameworks, program materials, written content, and brand assets associated with Oracle Aura Holistic Co. are the intellectual property of Shaquana Jones and Oracle Aura Holistic Co. You may not reproduce, distribute, modify, or use any of our materials for commercial purposes without express written permission.

Section 10

Testimonials & Media

  • If you provide a testimonial or allow Oracle Aura Holistic Co. to use your image, video, or likeness for marketing purposes, you will be asked to sign a separate media release form. We will never use your likeness without your explicit written consent.

Section 11

Limitation of Liability

  • To the fullest extent permitted by Georgia law, Oracle Aura Holistic Co. and Shaquana Jones shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including but not limited to physical injury, emotional distress, or financial loss.

    Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific session or program giving rise to the claim.

Section 12

Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising under or relating to these Terms or our services shall be resolved through binding arbitration in Fulton County, Georgia, in accordance with the rules of the American Arbitration Association.

    Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.

Section 13

Changes to These Terms

  • We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.